Banco BBVA

Excellent BBVA branch, I don't understand Mrs. "Helena Reyes's" comment, she is totally stupid if she doesn't know how to take offers from your app, she better not take them alone if she doesn't know about rates or anything about finances or she should go to another bank if she doesn't. He is happy with BBVA, at last natural people, the staff is very trained in my opinion, every time I go they solve all my doubts. Whenever I get offers I go to my executive from there so he can explain everything to me well, so it has nothing to do with your completely silly comment.

I went to the branch on October 13, 2020, my app made me an invitation for a platinum credit card, a girl attended me at the entrance who was approximately 20 years old, she was chatting with her partner, with high-sounding words and nonsense , she talked about how she had bedded the manager to be the spoiled one, among other pearls, named Betzabe Estrella, if I remember correctly, I should have known it was not a convenient place with that type of employees, she channeled me to her executive colleague, a fat lady They lied to me, the BBVA card has the highest interest rate of any other bank, this year I was finally able to cancel it, I do not recommend this bank at all, much less this branch, customers deserve to be told the truth, not with lies so that employees meet their goals.

The staff at this bank are completely incompetent. In general BBVA is a bad bank, it has many errors in making available the information on the products that its clients purchase. But in this branch they are especially deceitful or incompetent. I went to ask for help about a product and the lady ("Lu" her colleagues called her) either really didn't know how to access the information about my product, or she didn't want to provide me with the information; His partner "Santi" decided to intervene but only repeated his partner's same speech like a parakeet. I have the impression that they played tricks on me because in the end I was forced to make two payments, when according to me the conditions implied that I only made one payment, but since they did not provide me with the information... I have no way of knowing what happened. As a note, I went because in my application there is no trace of my product, something that they could not explain or solve at the branch... And Miss Lu had the audacity to tell me "that is why it is recommended that you come to the branch, "then they hire on the app and then the consequences come." Honestly, I am very angry with the staff at this branch, it is an offense to those of us who are clients of the bank.

What a pleasure it is to know that if they attend to complaints or suggestions, after my complaint the truth is that they contacted me and clarified the point, that is giving excellent service and customer service, excellent attention from the director as of the people who collaborate with it. THANK YOU SO MUCH .

Terrible service ! I asked for a card for the company and they never followed up 😡they only went to the business to take photos and no response.